Frequently Asked Questions

Q: How long does it take to receive my order?

All of our shirts are made to order and take 3-9 business days to produce.  Once produced, it leaves our hands and the remaining waiting time depends on the method of shipping you choose.  On average, most orders will arrive between 5-14 business days from the time the order was placed.  Once your order is processed to ship, you will receive an email with your tracking info and an estimated ship date. Please note that the quoted shipping times at checkout DO NOT include our processing times.

Q: What if my item doesn't fit as expected?  Can I exchange it?

We do our best to help get you in the right size by including sizing guides and recommendations within the product listing, but we do realize that sometimes things just don't fit as expected. Because of that, we have a 14 day exchange policy, which means you have 14 days after receiving your item to request a size exchange. Any exchanged item must be in the same condition that you received it, unworn or unused, with tags.

All exchanges must be authorized prior to acceptance by emailing us directly at info@messagebytees.com. Once authorized we'll contact you via email to outline the exchange process.

Q: Do you accept returns?
All of our t-shirts are made to order and are considered final sale with the exception of damaged or incorrect items.  For this reason, we ask that you carefully review all product information and utilize the attached sizing guides before ordering. If you've received the incorrect item or an item that is defective / damaged, please contact us at info@messagebytees.com within 14 days of receipt with your order number and an image of the item(s) you received.  Once verified, we'll do our best to get a replacement order sent out to you quickly.  All replacements will be for the same product and size.

 

Q: What size should I order?
T-shirts, Hoodies, and Crewneck Sweatshirts are unisex and fit true to size. Women can order their usual size for a relaxed fit, or size down one if a more fitted look is desired. Men should order their usual size.  
The Women's tank tops come in women's sizes. 
The Men's tank tops are true to size for Men.
Checkout the size charts here: SIZE CHARTS

 

Q: How should I care for my apparel?
To best preserve the graphic on your garment, we recommend washing inside out with like colors on cold setting using a mild detergent, hang or lay flat to dry. You may tumble dry on a low setting, but please be aware that drying your garment will cause the graphic to fade gradually over time. Just as a black colored garment will fade when dried, so will the graphic on your shirt. Avoid products that contain color safe bleach, stain lifter or Oxy Clean. These products contain chemicals that will lift color from your graphic causing it to fade.

 

Q: What is your apparel made of?
All of our t-shirts are a soft cotton/poly blend. (The fiber content may vary slightly for different colors). The sweatshirts are 50% cotton and 50% polyester.  Our tanks top are 100% cotton.
 
Q: What brand apparel do you use?

We are currently using Bella and Canvas, Gildan, and Next Level.

Q: Can I use more than one coupon code at a time?
No. The website will not allow "stacking" of coupon codes.